At Rocco-bh.com, we are committed to protecting the privacy and security of our customers and site visitors, including you. We fully appreciate and respect the importance of data privacy and security on the Internet.
We believe you should feel both informed and empowered when it comes to our handling and usage of your information.
This notice therefore explains:
How we collect information from you?
When you give it to us directly (directly obtained data), When you give us permission to obtain from other accounts (“User Authorised Data”) and When our systems collect information or data as you use our websites or apps, or use websites or apps that are connected to Rocco Bahrain (“System Collected Data”).
What information we collect when you’re using any roccobahrain website or app, or when you’re communicating with us?
We collect personal information about you when you register or subscribe for one of our services, place an order, buy a gift voucher, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else’s website, use our Personal Shopping services, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, attend an event that we run or sponsor, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels or fill in surveys. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. We may also receive information about you from our Group and from third parties, with whom we have a business relationship. The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys.
How we may then use that information?
We collect all of this information from you for a number of different purposes. A number of specific uses for specific data is already detailed above. But we often need to use lots of different types of information or data collectively in order for roccobahrain to work and in order to be able to provide the Services to you.
When you use our services:
If you use any of our services, register for or attend one of our events, set up, look at or change your account details or contact your personal shopper or a member of our Customer Care team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. To ensure that our site’s content is presented as effectively as possible for you, and to enable you to participate in interactive features of our site, when you choose to do so. Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner’s systems. We may also use your personal information to send you marketing updates.
If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.
How we share that information?
We share your information internally within the Rocco Bahrain Group when required for our business to function. We share your information when we’re required to comply with a legal request. We share your information where we believe it’s reasonably necessary to protect Rocco Bahrain or our customers. We share your information externally with other partners when we have your consent to do so.
How long we keep your information, and how we protect it whilst we have it?
We retain the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only. If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.
Changes to the policy